Delivery Information
At RAON Online, we are committed to delivering your order safely, quickly, and efficiently. Whether you're purchasing a single accessory or a complete professional audio system, we take every step to ensure your order arrives in excellent condition.
Order Processing
- Orders are processed during our regular business hours, Monday to Saturday.
- Orders are typically prepared for shipment within 1–2 business days after payment has been confirmed.
- Large orders or items requiring special handling may require additional processing time. Our team will notify you if there is any delay.
Delivery Coverage
We ship nationwide throughout the Philippines.
Orders are delivered using trusted courier and freight partners depending on the size, weight, destination, and shipping requirements of your order.
For oversized products such as line array speakers, power amplifiers, subwoofers, trusses, and flight cases, we may arrange delivery through cargo or freight services to ensure safe transportation.
Shipping Charges
Shipping costs are calculated based on:
- Delivery destination
- Product dimensions and weight
- Courier or freight service selected
The shipping fee will be confirmed before your order is finalized.
Estimated Delivery Time
Estimated delivery times may vary depending on your location.
- Metro Manila: 1–3 business days
- Luzon: 2–5 business days
- Visayas: 3–7 business days
- Mindanao: 4–10 business days
Delivery schedules may be affected by weather conditions, holidays, transportation delays, or other circumstances beyond our control.
Order Tracking
Once your order has been shipped, we will provide the available shipping or tracking details so you can monitor the delivery status.
Receiving Your Order
Please inspect your package upon arrival.
If you notice visible damage to the packaging or believe an item was damaged during transit, report it immediately to the delivery personnel whenever possible and contact RAON Online as soon as possible with photos of the package and product.
Incorrect or Missing Items
If you receive an incorrect item or your order is incomplete, please notify us within 48 hours of receiving your shipment. Our customer service team will promptly investigate and provide the appropriate resolution.
Delivery Delays
While we work hard to deliver orders on time, delivery schedules may occasionally be affected by factors beyond our control, including severe weather, natural disasters, traffic conditions, courier delays, or force majeure events.
We appreciate your understanding should these situations arise.
Need Assistance?
If you have questions regarding shipping, delivery schedules, or freight arrangements for large orders, our customer service team will be happy to assist you before placing your order.
Thank you for choosing RAON Online. We appreciate your trust and look forward to serving your professional audio and lighting needs.