Privacy Policy

At RAON Online, operated by Raygin Lights and Sounds Inc., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website.

By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following information when you visit our website or place an order:

Full name
Company name (if applicable)
Billing and shipping address
Email address
Mobile or telephone number
Order and transaction details
Payment information (processed through secure payment providers)
IP address and browser information
Website usage data collected through cookies and analytics

How We Use Your Information

Your information is used to:

Process and fulfill your orders
Arrange delivery and shipment
Provide customer service and technical support
Respond to inquiries
Send order confirmations and shipping updates
Improve our website, products, and services
Prevent fraud and unauthorized transactions
Comply with applicable legal requirements

We do not sell, rent, or trade your personal information to third parties.

Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us remember your preferences, keep items in your shopping cart, analyze website traffic, and improve website performance.

You may disable cookies through your browser settings, although some website features may not function properly.

Payment Security

RAON Online does not store sensitive payment information such as complete credit card details on our servers.

Payments are processed through secure payment providers that use industry-standard security measures to protect your financial information.

Information Sharing

We may share limited customer information only when necessary with:

Courier and logistics companies for order delivery
Payment service providers
Government authorities when required by law
Technology providers that support our website operations

These parties receive only the information necessary to perform their services.

Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or internet storage can guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

Complete transactions
Provide customer support
Maintain warranty and service records
Meet accounting, tax, and legal obligations

When no longer required, personal information is securely deleted or anonymized where appropriate.

Your Rights

Subject to applicable laws, you may have the right to:

Request access to your personal information
Correct inaccurate or incomplete information
Request deletion of your personal information where legally permitted
Withdraw consent where applicable
Request information about how your personal data is processed

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites.

RAON Online is not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page with immediate effect.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.